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Strictly Necessary Cookies List of cookies

Name Host Duration Description

_fw_crm_v crm.freshdesk.com 1 year Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).

_x_w crm.freshdesk.com Session Contains the shard ID at which the account runs on.

_x_m crm.freshdesk.com Session Contains the state of the shard.

_helpkit_session crm.freshdesk.com Session Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!

helpdesk_node_session crm.freshdesk.com Session An encrypted hash that stores the secret key and id of the login attempt.

user_credentials crm.freshdesk.com 2 months Used for user authentication.

wf_order crm.freshdesk.com Session Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.

wf_order_type crm.freshdesk.com Session Used to check if the order is ascending or descending for custom ticket filters.

wf_filter crm.freshdesk.com Session Denotes which filter is applied for the tickets list.